|Welcome to the Helix Account Manager|
Please note that your customer number will almost certainly be different from your Helix Serial number. If all you have is your serial number, contact us directly.
Whether you are updating your Helix customer information, looking up your software Serial Numbers and Enablement Keys, upgrading products you own, or purchasing new products, your must log in. If you have never done this before, you should take some time and read the complete instructions.
|Access Passwords: Important Information||
You can log into your customer record with a secure Access Password. If you have never created an Access Password for your account, you can still log in using your Last Name, Company Name, or email address. (If you log in this way, we encourage you to click the Update link and add an Access Password to your record.)
You can also connect to our Helix Server at techdb.qsatoolworks.com as Guest and use the Access Password Registration form to create your Access Password.
Once you have created an Access Password, you should use it to log in to your account. This same password is used to access your account and to participate in the features available in techdb.
|Trouble Logging In?||
Prefer (or require) non-secure log in? Switch to the non-secure log in page.
Are you seeing "code" when you try to log in? Your QSA ToolWorks cookies are messed up. Click this link to reset your cookies and try again.
Until you create an Access Password for your account, all it takes to log in to your account is your customer number and your last name. So if you share your customer number with anybody, they can probably figure out how to access your customer record, lookup your serial number/enablement key combinations, even change your registration information! In other words, do not give your Helix customer number to strangers! Only QSA ToolWorks’ staff and your consultant (if you have one) should have access to it.
|Looking for Downloads?||
If you have already purchased Helix, you don’t need to log in to get to the downloads page. Just click the Downloads banner at the top of this screen.
|Secure Data Transmission||
Need to send your credit card (or other secure data) directly to QSA ToolWorks? Click Here
|Lost Your Customer Number?||
In order to maintain security, we record your IP address along with all transaction data multiple attempts to log in to the Helix Account Manager will result in a lock out period. If you are having trouble logging in to our web store, please contact customer service. Suspicious activity will be investigated.
|Can’t Log In?||
One of the most frequently asked questions about this web site is "Why can’t I get to my customer information?" Two other questions relate to the same issue:
If you haven’t contacted us in a few years and haven’t updated your customer information thorugh the Helix Account Manager, it probably won’t be able to locate your customer record in our database. If your current version of Helix is 4.5.5 or earlier, our information is almost certainly out of date. If your current version of Helix is even older, records for your Helix serial numbers and enablement keys may not linked to your account. If that is the case, you won’t be able to find them and you won’t be able to upgrade until we locate your old serial numbers and link them properly.
If this happens to you, just call us at 1-800-784-7018 and say "I can’t find my keys on your website!" We’ll take it from there.
Please note that your customer number is almost certainly different from your Helix Serial number, unless your last purchase was for a Double Helix branded product.
|New York State Businesses
New York State tax law states that software purchases are not subject to sales tax if and only if you choose to accept delivery electronically (e.g. download the installers) and do not request a CD. If you do order a CD, the entire sale is taxable.
Important! Our web store does not understand the non-taxable status of electronic downloads. If you are a Pennsylvania State based entity and are going to download the installer (and not order a CD) then you should call our sales office so we can process the order without charging you sales tax.
|About the Helix Account Manager||
Web/Helix interaction by Helix Scripting.